RewardPlanners (“we”, “our”, or “us”) is operated by Maa Pranaam Pro Planner Private Limited. This Privacy Policy explains how we collect, use, process, store, and protect user data while using the RewardPlanners iOS application, website, and related services.
RewardPlanners provides employee engagement services, reward programs, marketplace features, BBPS-related services, government document assistance services, and digital reward redemption services.
RewardPlanners is a private platform and is not affiliated with any government authority unless explicitly stated.
1. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Organization or employer details
- Address information
- Profile information
Technical Information
- IP address
- Device type and model
- Operating system version
- Device identifiers
- Browser type
- Application usage logs
- Network information
Biometric Authentication Information
- RewardPlanners may use Face ID, Touch ID, or device-level biometric authentication to secure access to the application.
- Biometric data is processed solely by the user's device operating system.
- RewardPlanners does not collect, store, access, transmit, or retain facial recognition data, fingerprint data, or biometric templates.
- We only receive confirmation from the device that authentication was successful.
Rewards & Marketplace Information
- Reward points and coins earned
- Reward redemption history
- Marketplace purchases
- Order details
- Shipping information
Payment & Transaction Information
- Payment transaction references
- BBPS-related bill payment information
- Billing details
- Transaction status
Government Service Information
- Documents uploaded by users
- KYC verification information
- Government form details submitted by users
2. Purpose of Data Collection
- Account registration and authentication
- Employee engagement participation
- Reward and coin calculations based on platform activities and participation
- Reward redemption processing
- Marketplace order fulfillment
- BBPS-related service processing
- Government document assistance services
- Fraud detection and prevention
- Customer support
- Analytics and platform improvements
- Legal and compliance requirements
3. Payments & BBPS Services
RewardPlanners may provide BBPS-related services and may process payments using authorized third-party payment gateways and service providers.
Certain payment or BBPS-related features may still be under development and may not be available to all users.
- UPI, cards, net banking, wallets, and supported payment methods may be used.
- Payment information may be processed securely through encrypted channels.
- We do not store complete card or banking credentials on our servers.
- Transaction timelines may depend on banking networks, billers, and third-party payment providers.
- Failed or pending transactions may be reversed according to banking or provider timelines.
4. Government Document Services
Users may voluntarily upload documents for assistance with government-related services and application processing.
- Uploaded documents are securely stored.
- Access is restricted to authorized personnel only.
- Documents are retained only as necessary for service fulfillment or legal compliance.
- Users are responsible for submitting accurate information.
6. Data Security
- HTTPS / TLS encrypted communication
- Secure cloud infrastructure
- Restricted employee access controls
- Monitoring against suspicious activity
- Periodic security reviews
- Optional biometric authentication (Face ID / Touch ID) for enhanced account security
7. Biometric Authentication
RewardPlanners may allow users to enable Face ID, Touch ID, or other device-supported biometric authentication methods to securely access the application.
- Biometric authentication is optional and controlled by the user.
- All biometric data remains on the user's device and is managed by Apple's iOS security framework.
- RewardPlanners does not collect, store, process, or share biometric identifiers or biometric templates.
- We only receive a confirmation indicating whether authentication was successful.
8. User Rights
Users may request:
- Access to personal data
- Correction of inaccurate information
- Account deletion
- Withdrawal of consent where applicable
- Deletion of uploaded documents subject to legal obligations
9. Data Retention
User information is retained only as long as necessary to provide services, maintain legal compliance, resolve disputes, and enforce agreements.
Data retention periods may vary depending on the type of service and applicable legal requirements.
10. Children's Privacy
RewardPlanners services are intended only for users above 18 years of age.
11. Platform Data Safety
RewardPlanners collects limited data necessary for:
- Account functionality
- Reward and marketplace services
- BBPS-related services
- Government service processing
- Platform security and fraud prevention
| Data Type | Collected | Shared |
|---|---|---|
| Personal Information | Yes | No |
| Device/App IDs | Yes | Yes* |
| Payment Information | Yes | Yes* |
| Reward Transactions | Yes | No |
| Government Documents | Yes | No |
*Shared only with authorized technical infrastructure, payment, analytics, compliance, or service providers.
12. Contact Information
For privacy-related concerns, account deletion requests, or support queries:
Email: info@rewardplanners.com
Company: Maa Pranaam Pro Planner Private Limited